Company Policy

Terms of Service
At UniTix we pride ourselves on our customer service and lowest prices. Therefore, unlike our competitors, we do not charge artwork-handling fees. All orders that have been approved must be prepaid before production begins. All transactions are processed in AUD (Australian Dollar). All prices exclude GST.

Privacy Policy
UniTix (including its subsidiaries) is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify and process your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from UniTix (including its subsidiaries) your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support team: info@unitix.com.au

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

Shipping
For orders 2000 ticket or less – If shipping has been requested an additional $12.00 will be included on top of the total. All packages are shipped express with Australia Post. Packages can be expected next day once dispatched from our head office in Victoria.

For orders above 2000 tickets please call for more information regarding shipping.

WE SHIP NATIONALLY AUSTRALIA WIDE.

For orders 2000 please contact us for exact pricing.